Our Customers Love Us!
We have such wonderful customers, and it feels so good when they express their appreciation for the hard work we do for them. We thought you might like to read just a few of the amazing things they have told us over the years.
Renters Point of View – My Landlord is unwilling to pay insurance to cover care / usage of fireplace. For as frustrating as this was for me as a tenant (and my landlord did not explain to the provider what was needed the first time, so provider had to make multiple visits) — Top Notch Chimney Sweeps was awesome. Thank you for your professionalism as you did work here in my home, and for your efforts to give me advance notice of entry. I have to say — the work area was spectacularly clean after the procedure. – Lisa Ailshie, Ames, IA – May 2016
Great Repair Service – We had Tom out to repair our fireplace this past year. Even with very heavy use this past winter there were no cracks in any of the mortar work he preformed. Great work! – Karen Howe, Melrose, IA 2016
Outstanding Experience – We could not be more pleased with our experience. They were patient and answered all of the questions we had. Tom took care of our issues as he promised. We both feel much more knowledgeableafer talking with him learning about our fireplace. I would highly recommend Top Notch Chimney Sweeps & Services and will be having them back for -future service and inspections. – Jason Mikesell, Urbandale, IA 2015
Solid Communication – Very solid communication, lots of additional information and follow through after the job. Very thorough cleaning,both the job itself and the job site. Highly impressed and will hope to continue to use their services. – Isaac Knopes, Pleasantville, IA 2015
Personable & Knowledgeable – They were very professional, personable and knowledgeable. They kept our house clean. I would definitely recommend him to others. – Matt Kruse, Indianola, IA 2015
Family Business –The guys were so helpful – I loved that it was a family business. In fact, I got a check list of everything I needed to do to use our new fireplace as carefully and patiently explained to me. 110% satisfied and can’t say enough about what a friendly and reliable group this is. Thanks so much. – Jill Allen, Des Moines, IA 2015
No Mess – Tom did a great job cleaning my chimney! I was not expecting such a thorough cleaning and after 20+ years of doing it ourselves, I was very pleased. He made sure to not make a mess and cleaned up after himself so that the fireplace looks so good I hate to use it and get it dirty again. The service was very professional and all of my questions were courteously answered. I would recommend them to anyone and I will schedule their services again. – Linda Pasa, Peru, IA 2015
Outstanding Sales, Repair & Installation
Great work repairing and updating my 100 year old fireplace. Tom was very trustworthy and reliable. There were no surprises. He kept me informed before during and after the process. The gas log set that he sold & installed is beautiful and realistic. I highly recommend Top Notch.
~ Kristen Fath, Des Moines, IA, 2014
Safe & Secure
I feel secure and safe now that Top Notch Chimney has cleaned and inspected my fireplace! I saw Tom on the midday news reporting on the importance of cleaning and inspecting fireplaces. I called him immediately! My home is only 8 years old, and I had it “cleaned”, or at least I paid money to another service company, but felt ripped off. Tom came in to my home and really did a GREAT JOB! I did not feel taken advantage of like the other guys that came a few years earlier. He took off his shoes, laid down tarps, and got to work. Afterwards, I noticed he had painted the black around the fireplace so that it looks brand new! I feel confident that my fireplace is safe. Well done!
~ Camille Nielsen, Waukee, IA, 2014
Excellent
Excellent response, efficient service and followup. Will definitely use again and recommend.
~ Ronald Townsend, West Des Moines, IA, 2014
Great Professional Service
Tom arrived promptly, did a thorough job of cleaning and left no mess. He pointed out that the chimney cover we had was inadequate, and he had a suitable cover in the back of his van. I don’t have a lot to compare to, but the price of the chimney cover seemed a bit high. Top Notch is a local area business, and we like to support such enterprises.
~ Steve Rose, Indianola, IA, 2014
Great Service!! Very Friendly
I found him by a internet search. He had great customer service, was straight forward didn’t try to sell me something I didn’t need. He became more than just my chimney guy he is like a friend. Very nice guy, and knows what he is doing. I will definitely use him again and refer him to everyone. People be cautious on who you use for your fireplace. Read reviews. Use Top Notch!
~ Robert Nutting, Carlisle, IA, 2014
Very Pleased
Top Notch Chimney Sweep did not disappoint. I had quite a bit of buildup in my chimney and the gentleman who came out to clean it was very friendly, professional, and efficient. He made me feel at ease and didn’t rip me off at any means. He was very clear and walked me through everything. He just did a really exceptional and thorough job. He also followed up with emails and pictures at the end of the day about how to maintain the cleanliness.
I really like how responsive and accommodating they are. The prices were splendid too. This was my first time using them but it won’t be my last.
~ Frank Calgiuri, Des Moines, IA, 2014
Real Personable
Top Notch Chimney Sweep sweeps our chimney out and any questions I have, he answers. He’s real personable. The service was above expectations because I didn’t really expect him to paint the face of our fireplace and make it look new. It was all part of his pricing.
~ Dustin Johnson, Eddyville, IA, 2014
Excellent Choice
Was very pleased with our choice to employ Top Notch for our chimney cleaning. Tom was the consumate professional and certainly knows his craft. He took time to explain the process and thoroughly explain his results/findings. I would highly recommend Tom to anyone needing chimney-related services.
~ Jim Lowery, Pella, IA, 2014
Excellent
Great job and such a wonderful man. Thank you so much. I will definitely recommend.
~ Linda Nutting, Johnson, IA, 2014
Couldn’t Have Been Better
Very knowledgeable and courteous. A good listener. Checked for safety. Showed you that he did everything he said he would do but also did extra like cleaning the fireplace doors. He was meticulous and didn’t allow anything to get dirty.
~ Clayton Case, Newton, IA, 2014
Very Happy
They were very good. We will have them back in the spring. We know we are safe now that we have had them. Thank You!
~ Carol Swigart, Chariton, IA, 2014
Very Favorable Impression
I found Tom prompt, neat and personable. I know nothing about fireplaces but he seemed to be very knowledgeable and is working with us to try to solve our problem.
~ Sherry Johnson, Nevada, IA, 2014
Definitely Pleased
Top Notch Chimney Sweep is really the best. I’ve been using them for seven years now without any problems at all. Thomas explains everything in a thorough and professional manner and answers every one of my questions. Two of my neighbors use Top Notch Chimney Sweep and I’ve referred them to anyone with a fireplace. They both installed my fireplace and replaced my chimney with great care. I’m more than satisfied and always happy to have them take care of my fireplace. They’re prompt, helpful, and friendly from start to finish. I wouldn’t recommend anyone else.
~ Lou Lara, Numa, IA, 2014
Wonderful Service
A wonderful chimney sweep, very courteous and respectful. Easy to talk to and ask questions.
Seems to care for his clients and doesn’t take things for granted. I will definitely use Top Notch again in the future.
~ Michael Dowing, Windsor Heights, IA, 2014
Really Top Notch!
I was satisfied beyond my expectations. I had the gas insert fireplace changed back to wood burning in the house I recently moved into. Needless to say, I was looking for someone that I could trust to make sure all things were in place to have a fireplace that worked the way I wanted and was safe for my family. He was professional, cautious, thorough, had everything he needed, and was efficient with time. The fireplace works great and I have no doubt it was checked out thoroughly. Thanks!
~ Brian Van Steenis’, Urbandale, IA, 2014
Recommended
Been using this service for a few a years now. And all I have to say is EXCELLENT!
~ Doug Diaz, West Des Moines, IA, 2014
Excellent Service
Tom was punctual, did a fantastic and thorough cleaning job and made some minor repairs. He uses a camera to inspect the entire inside of the chimney which gives extra peace of mind as he was able to determine my chimney is in excellent shape and showed me the images. He does not try and sell you anything that you do not need like a certain other chimney sweep service and gives you an honest and straight forward opinion. He cleaned up completely afterwards, is a very charming and easy-going person to talk to and frankly I cannot recommend him highly enough. After some awful experiences I have had with other companies in this area, he is the only sweep and chimney service person I will ever use in Des Moines.
~ Samantha Meyers, Windsor Heights, IA, 2013
Above and Beyond
On time, professional, went above and beyond.
~ Jeanne Sandahl, West Des Moines, IA, 2013
Great Job, Great Guy
Great job, clean quick and very professional.
~ Mark Smith, Ankeny, IA, 2013
Very Good Experience
Thomas from Top Notch was very prompt and did a wonderful job. I was very pleased and will be using him again.
~ Zeana Burrell, Des Moines, IA, 2013
Very Pleased
Very pleased with expertise and the job that was done and his knowledge.
I didn’t realize he was going to clean the glass doors so that was an added bonus.
~ Janet Zwick, Urbandale, IA, 2013
Wonderful Work
Thank you for your wonderful work! Neat, tidy, efficient and expertise appreciated.
~ Deb & Mark Godwin,
Des Moines, IA, 2013
Highly Recommend
I recently bought a fixer upper home that had a fireplace. I wanted to be sure to have it inspected before I used it for the first time. Found Top Notch online and decided to give him a try because he had such good reviews. Top Notch went above and beyond what I expected for service. He was actually early (can’t even think of a service person who’s actually arrived on time). He explained everything he was doing and answered all of my questions. Very friendly and professional. He fixed some minor things and cleaned it. The price was very reasonable for everything he did. Highly recommended!
~ Chelsey Soder, Indianola, IA, 2013
Excellent Service
Excellent service. Very knowledgeable. Would recommend to anyone.
~ Tom Ripperger, Chariton, IA, 2013
Extra Mile
He was on time. Worked quickly and efficiently and went the extra mile to make sure I was totally satisfied He was as his business name says “Top Notch.
~ Vickie Bell, De Soto, IA, 2013
Top Notch
Like their name this is a top notch service and will have Tom come again next year. Good Job Tom!
~ Bruce Stevens, West Des Moines , IA, 2013
Super Friendly
I would recommend this company to anyone. Super friendly, did a great job and showed up right on time. The price was great and we received an inspection report within an hour of completion!
~ Melissa Alger, West Des Moines, IA, 2013
Great Job
I was flabbergasted and amazed at what a great job Top Notch Chimney did. The man that came over cleaned our fireplace, chimney, and the area surrounding it. He was just great. We’ve had some bad experiences with other chimney cleaning services, but he was very efficient, fast, and did an excellent job.
~ Melissa M. Des Moines, IA, 2013
Professional & Confident
I felt very comfortable with Thomas from Top Notch Chimney Sweep. I picked up that he was very confident and has done this more than once! It wasn’t like having someone in training. This was someone who knew exactly what he was doing. Thomas confirmed that my fireplace is safe. I had real doubts about that before. He checked it, lit it, and proved it’s just fine.
~ Karen S. Des Moines, IA, 2013
Professional
Chimney sweep was very professional, friendly & informative.
~ Nelson Dougherty, Des Moines, IA, 2013
Incredible Pride
Tom did an outstanding job. Incredible pride in what he does. He took care of the little things, you know the things that you would do to your own house.
~ Terry Dooley, West Des Moines, IA, 2013
Honest, Friendly, Expert
Tom was punctual, thorough, and a great communicator. I would highly recommend him to friends and family.
~ Kylee Malik, Des Moines, IA, 2013
Highly Recommend
We had been in our home about a year and found our dryer vent clogged. I called around and had Top Notch come out to help. Upon arrival he found that the vent tube itself was not clogged but that the contractors had neglected to pull a piece off of the vent on the roof when they installed it. It had caused lint to build up there and block the vent from closing when not in use, allowing rain to come into the vent and air not to go out. He quickly reconciled the problem and cleaned out the pipe. He was very professional and friendly and a genuine pleasure with which to do business. Highly recommend.
~ Jason T. Ankeny, IA, 2013
Very Professional
Wonderful job cleaning, prompt and great clean up. We have used this service for several years and have always been pleased.
~ Victoria Laird, Oskaloosa, IA, 2013
Enjoyable & Thorough
Quick and easy. Efficient. I felt well-informed about several specific problems that needed to be solved. There was absolutely no mess. Excellent, timely service. Will use again.
~ Bob Fleming, Carlisle, IA, 2013
Thorough & Professional
Tom from Top Notch Chimney Sweeps was great. He made sure to cover all the floors that he needed to walk on. He had no problem with me watching his work and explained everything he was doing. We felt very comfortable with his thorough cleaning job. He even touched up areas on the fireplace facade with matching paint – a nice extra touch. I would definitely recommend Top Notch.
~ Bob Timmerman, Otley, IA, 2013
Exceeded Expectations
My wife and I had been looking for over a month to find a chimney sweep that was willing to come to our rural home. The price was perfect for all the work and effort that went into cleaning our fireplace, not to mention the service person’s travel time. Our fireplace looks totally spotless! We have no regrets about hiring this company.
~ Kelly Woodvine. Perry, IA, 2013
Best Experience
First, I rarely give online reviews, but my experience with Top Notch Chimney was such a great one that I really wanted to share it with people looking to have their chimney serviced. Tom’s rates were very good, and his service was beyond top quality. My new chimney cap looks fantastic. Not only that, he went above and beyond just installing a new chimney cap by addressing another issue with my chimney while he was up on the roof. It is so hard to find good service providers such as Top Notch Chimney. Tom restored my faith in that there are still hard working people who care about what they do and service they provide. Also, as it had happened to come up during our conversation, I want to thank Tom for having served our country for 25 years. Hands down best experience with a home service provider I’ve ever had, and I definitely recommend Top Notch’s services to others.
~ Kirby W., Des Moines, IA, 2013
Professional & Friendly
After buying a new house, my wife and I didn’t know much about our fireplace and chimney. Tom came up to Ames to inspect and clean our chimney. He was prompt, professional, and friendly–our dog, who is a good judge of character, really liked him too! He gave us a lot of great information, talking us through how to best use our fireplace, and he left us feeling confident that we’ll be able to enjoy our nice fires during the cold seasons for years to come! He also helped me understand what issues we might have with the unused, boarded-up fireplace in the basement and promised to come take a look at it this winter in the event that we want to get it in workable condition too.I’m really pleased with the service we received, and now I know who I’m going to call for yearly service or for any problems! Thanks, Tom, for all your help! I’ll be passing on your name to friends!
~ Joe Doolittle, Ames, IA, 2013
Highly Recommend
I just moved into a house with a wood burning stove. Wanted to make sure everything was in working order so I did a search for chimney sweeps. Tom’s name popped up and after talking to him, I made an appointment for him to come to the house. He arrived early, was very friendly and professional. Tom thoroughly checked out every part of the system from the stove to the cap on the roof. Tom did a great job and was very reasonably priced! I highly recommend his service.
~ Mark Sellers, Ames, IA, 2013
Exceptional Job
Tom was very professional and is very good at his job. Tom cleaned the chimney & fireplace in our home that we had bought within the last couple years. Not having any idea what condition it was in, tom answered all my questions and he even provided some additional insight so I can keep it maintained until he services it again. Thank you very much Tom.
~ Kyle Kennedy, West Des Moines, IA, 2013
Very Professional
Tom was on time (even early) and was very professional in all that he did. He explained everything he found and recommended ideas for the upcoming winter months. I recommend him highly.
~ Bill Stowman, Johnston, IA, 2013
Top Notch Service
Tom has cleaned our chimney for the last 10 years. There are three words to describe this service: excellent, excellent and excellent. Everything obviously is Top Notch.
~ Steve Foster, Newton, IA, 2013
Outstanding Customer Service
We hired Tom to inspect a chimney on a home we are buying, and I am so glad we did. I was amazed at how thorough he was, and we now have complete confidence in using the fireplace/chimney in the home we are buying. Do yourself a favor and hire Tom at Top Notch Chimney Sweeps. I promise you will be glad you did!
~ Aaron Johnston, Des Moines, IA, 2013
Highly Detailed & Appreciated
Thank you for your service! It was well appreciated last night at the sale of our home. Also thank you for your recommendation of other service providers. They were there that same afternoon.
~ Julie Witmer, Des Moines, IA, 2013
Honest Business Practice
I appreciated how he is honest about the work that needed to be done and what didn’t. I have known the family for a number of years, and they are honest, hard-working people. I will definitely use them again in the future.
~ Joel Hoger, Indianola, IA, 2013
Outstanding Customer Focus Service
Outstanding desire to support the customer. When inspecting chimney on roof he also inspected the roof and even cleaned a clogged gutter on the third floor!
~ John Harris, Ankeny, IA, 2013
Outstanding Prompt Service
I needed to have the chimney cleaned/inspected at my rental. Based on recommendations on this website, I contacted Tom. Tom was the first company to get back to me, and was prompt in doing so. I explained what I needed done and Tom gave me a quote to do so. He showed up on time, completed the job in a timely manner, and knew exactly what I needed for the city inspector. Tom also cleaned up after himself and was friendly to work with. I will use this service again and also use Tom when I need to have my dryer vent cleaned!
~ Janine Glodt, Des Moines, IA, 2013
Very Professional
Was very professional. Did a thorough job and left the area spotless. Arrived when promised.
~ Vic F. Grinnell, IA, 2013
Great Job
Contacted Tom via text and explained the problem that were were experiencing with the flashing on our chimney. He took it from there and scheduled us in a day later and provided a detailed report with photos of what he found when he arrived at our site and what he completed. I would highly recommend Top Notch Chimney Sweeps to others.
~ Bryan S. Ankeny, IA, 2013
Knowledgeable & Professional
Did a great job with our dryer vent! Was able to get up on our 3-story town home (not an easy job) and cleaned from outside and inside. Very professional and gave some great advice! Thank you so much!
~ Stacey of Grimes, IA, 2013
Clean & Professional
I would recommend Top Notch Chimney Sweeps without reservation. He provides a professional service. He was thorough in the work he did, and he kept the left no soot and dust from either the cleaning or bringing in the equipment he needed to use.
~ Clint Spurrier – Mount Ayr, IA, 2013
Great Service
I had my chimney cleaned and serviced today by Top Notch. Tom did a wonderful job. And I would refer him to anyone who needs his service!
Thanks Tom
~ Don Teater – Corydon, IA, 2013
Highly Recommend
Very professional and prompt. Would highly recommend, and will use this company in the future.
~ Kelly W. – West Des Moines, IA, 2013
Exceeded All Expectations
Tom was referred to me by another company and he exceeded all expectations. He was courteous and very professional and allowed me to observe him without question. I was taught about the necessity of regularly cleaning my dryer vent. He had specialty tools designed for the job and even removed his shoes when entering our home. As an added bonus, he is also a dog lover. I will call him again in the future and would recommend him to my friends and family.
~ Kevin P – West Des Moines, IA, 2013
Highly Recommended
Tom replaced my dryer vent. He was wonderful! He showed me the materials and they were of excellent quality. He also showed me the old dryer vent tubing and explained why it had to be replaced. He was on time, very friendly, did a fantastic job, and now my dryer is working so well that I enjoy doing laundry! The price was much less than I expected – very reasonable. I highly recommend him.
~ Lydia Holms-West Des Moines, IA, 2013
Great Service
Tom was very professional and courteous during his inspection. I am a beginner when it comes to a wood burning fireplace and he gave me a lot of helpful advice on building a fire, species of wood to burn and burning wood with a low moisture level to prevent creosote buildup. Tom also emailed me a homeowner’s guide to fireplaces. I am looking forward to having lots of fires this winter and will be calling Top Notch to do another
inspection and cleaning before next winter.
Thanks for the great service!
~ Kelly Miles – Dallas Center, IA, 2013
Highly Recommend
Tom did a wonderful job replacing our broken damper with a new one that closes on the top of the chimney. We can feel the difference already in the house no more cold air coming down the chimney. He was very clean laying drop clothes everywhere and was on time for our appointment. We plan to have him back to repair some of the bricks on the exterior of the chimney. We recommend him highly.
~ Pat – Waterloo, IA, 2013
Outstanding
Some of the best service we have ever had from a chimney company! Showed up even in the snow storm and help shovel the porch and walkway so he didn’t track extra snow in the house. We are now enjoying our fireplace with the knowledge it has been cleaned and inspected by a professional. Tom truly put’s the customer first with services and information. Very knowledgeable! He even sent us a guide on fireplaces for free. Outstanding Service!
~ Brandi Q – Des Moines, IA, 2013
Excellent
Fast, thorough, great communication. Stove works like a new one again.
~ Mark Bro (Bro Farms) Montour, IA, 2013
Excellent
I am the president of the homeowners association here at Crown Colony Courts in DSM and I just want to say what a positive experience we had with Top Notch Chimney Sweeps and Dryer Vent Services. Our town homes are a little over 10 years old and I bet most of them never had their dryer vents cleaned. We’ve heard the horror stories of plugged up dryer vents and the fires that can result. So we looked around and decided to give Top Notch a shot. Tom came out and within a few days had our homeowners back in business with clean, safe dryer vents. Many of the residence stated that there clothes dry faster too! Tom is efficient, professional, reasonably priced and a very nice guy to boot! I highly recommend him and we’ll hire him again when the time comes.
~ Tony Valdez – Des Moines, IA, 2013
Very Professional
Tom cleaned our chimney for us and did an excellent job. He was very professional and pleasant. Our house is an older home and we know our chimney has never been this clean since it was built. There was no sales pitch about needing a lot of work done that wasn’t necessary. We are a retired couple and he did not try to take advantage of our age. Very happy with his work and would highly recommend him.
~ Bill Covey – Oskaloosa, IA, 2013
Excellent
I am a real estate agent here in the Des Moines metro and recently I had some clients that needed a chimney inspection completed. My clients were buying a home where the wood burning fireplace had been converted and they wanted to make sure that everything was working properly so once they were in the home there would not be any safety concerns. I contacted Tom to come out and clean and inspect the chimney and I was extremely impressed. He was able to get out to the home quickly and not only was he thorough he walked my clients through how to operate the fireplace going forward. He did a great job of making them feel comfortable. Tom definitely knows his stuff and I would highly recommend him.
~ Heather Osby of Clive, IA, 2012
Above & Beyond
When I bought my house the inspector said that he does not do chimneys and that I would have to do that separate. He suggested a chimney cleaner in Des Moines. I called them and asked if they could come out and take a look. They informed me that they were too busy to come out and take a look and that they probably could sometime in February. So I looked around on the internet and found Top Notch. I’m glad I did. I have had a lot of service people come to my house for repairs and such and they all seem to fly through the work, wanting to get to the next job. I felt that he wanted to do the job to a “T” and make sure everything was in great, not good, great working order. I really appreciated that. He also spent the time to show me the parts and how to operate my fireplace. Thomas went above and beyond anything I thought was possible for a chimney inspection and cleaning. He even made the firebox look brand new by painting the inside and trim.
~ Reese of Altoona, IA, 2012
Outstanding
Tom is an outstanding sweep! He provide what we believe was the best service in a long time. He arrived early and wore shoe protectors and completely covered around the fireplace with drop cloths. He took his time and most of all took the time to tell us things that needed to be addressed right away, and the things we could plan for in the future. No high pressure sales from this guy. He focused on a long time relationship not the sweep and run tactics of others. He completely cleaned around his work area and upon leaving we checked the area and everything looked great, the fireplace looked like new. I almost hate to get it dirty again. Call with confidence.
~ Richard in Des Moines, IA, 2012
Excellent
Top Notch cleaned my chimney and woodstove in November of 2012. The woodstove was fairly new, but I had no idea when the chimney was last cleaned. Tom was very friendly and happily explained everything to me. He even offered advice on how to keep the chimney clean and gave me a powder to help keep it clean. He did an excellent job, and as a woman who was 7 months pregnant at the time and wanted everything perfect before my baby girl arrived, he met my challenge and exceeded my expectations. I sleep better at night knowing my home is safe and clean. I will definitely be calling Tom again next year for another service. I highly recommend Top Notch for any chimney, fireplace, and woodstove needs. Thanks again, Tom for your exceptional job!
~ Kimberly Kruse of Newton, IA, 2012
One of the things we think you’ll appreciate about us is our large service area. And we appreciate being able to help make all our customers safer day after day.
